Do you know the importance of creating customer journey maps and personas?
Do you know how to create Business Process maps?
Do you know how to use the correct tools to create process maps and customer journey maps?
As Business analysts, one of the ways to identify problems within an organization is by analyzing the Business processes, customer personas and journey maps. With these outputs, it is easier to analyse and also think of how to help organizations improve continuously.
With this in mind, It is therefore important to know the right tools to use and how to also create these outputs correctly such that key stakeholders understand where the main problems lie and how to resolve those problems to move their organization forward.
Here is a replay of Coach Yetty's session on how to create process maps, personas, and customer journey maps.
You get 1 year access to this replay.
- Learn how to create process maps
- Different types of process flow diagrams
- Learn how to create customer personas and customer journey maps
- Learn the tools for creating process maps , personas and customer journey maps
- Your price:
$350
Meet Coach Yetty
The Lead Business analysis Coach at Lestime consulting. She has over 12 years of experience as a Business analyst / Product Manager and has worked with several global organizations across Asia, America, Europe, Africa, helping them to maximize their efficiencies, improve their processes, build software products, websites, and mobile applications etc .
She has also trained many new Business analysts who are now also successful in their various roles in their organizations. She is a Mentor to many existing business analysts.
Her goal is to train and also help many people to succeed in their Business analysis journey.
She also works independently with small to medium organizations to expand their Business using the right Business analysis techniques.
"I admire Coach Yetty's level of knowledge on Business analysis, with her deep subject matter insight and experience, I was also really impressed with the focus and drive she was able to sustain in coaching me through all of the necessitated BA topics while making them meaningful and memorable"
Ola ide , Business analyst
"Yetty, can i just seize this opportunity to say a massive"thank you" to you. You mentored me well (my process mapping skill is top notch, thanks to you). I've constantly received positive feedback at work years after you've taught me. You simply know your onions and there is no question about it, hence, why I've referred a few of my friends to you and they've successfully transitioned into their respective BA roles.
Keep being great at what you do, and keep building exceptional BA's."
Didi, Business analyst